There are a few factors that can affect order delivery times such as handling times, as they may vary from seller to seller, the courier company used by the seller or location of the product. This is why we recommend to contact the seller directly (you can contact them through the purchased product page under "contact Seller". If for some reason they are unresponsive, please send us an email with the order number to support@ecomarketplace.com.au and we can contact the seller on your behalf.  

All customers will receive a confirmation email immediately once your order is placed, you will then receive an email advising that your order has been shipped with a tracking number to track your order.  If you have not received an order confirmation email, please check your junk/promotions folders and make sure hello@ecomarketplace.com.au is added to your safe senders list.

ECO Marketplace offers standard free delivery within Australia. If you would like express or International shipping, this will be calculated at checkout depending on what products are added to the cart.

You can contact the seller directly to see if they can change the address before it is shipped. Unfortunately once it is shipped it is very difficult to redirect the package, so you would have to contact the courier directly.

As different items may come from different sellers, they may come at different times and in different packages. If you have any concerns please contact your seller or us at support@ecomarketplace.com.au

You will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been confirmed. Please send an email to support@ecomarketplace.com.au and we can check for you.

If a customer has a problem with their order, or if they change their mind about a purchase, they may ask for a refund. You will then have 3 business days to reply before ECO Marketplace must step in to find a solution. If an item went missing and never arrived, you need to either provide additional tracking details or offer a resolution, such as a replacement or a refund. If the buyer received their item but it’s faulty, damaged, or doesn’t match the listing description, you need to work with them to resolve their issue. If they changed their mind, how you can respond depends on your return policy. Make sure you specify the time period in which you accept returns in your policy section, and who pays for the return postage.

If an item that you ordered is temporarily out of stock - we or the seller will contact you and offer you the choice of a refund, waiting for that exact item or choosing another item.

Yes we do! Not only do we offer online gift cards but we also offer an online experience for the receiver. Where you can write your own personal message and choose a themed graphic for the card. You can send them via email or print them.

Our motto is: if it's not good for you or our planet we won't sell it! Our sellers may only advertise products that have all natural ingredients, eco-friendly or recyclable packaging, are not tested on animals and have no synthetic perfumes. We approve each product individually before it goes live on our website to make sure each product aligns to our values and our promise. We truly do care about the health of our customers and our planet!

Everything we do we do it with the environmental impact in mind. This is why when we send our our products we make sure they are packed with hex or paper wrap, we use compostable shipping packaging/ mailers, even our mailer labels are compostable! We also use a zero emissions courier company and give back to conservation charities. Our company cars are hybrid and our electricity comes from 100% renewable sources. Our business cards and stationary are printed on recycled cotton or paper and we recycle or compost most of our waste. We truly believe that a business should be Eco-friendly in every area!