VENDOR FAQs
We have the answers to your Frequently Asked Questions..
About Selling on ECO Marketplace
Whether you already have an online store or have just opened your business, ECO Marketplace can help your businesses increase sales and reach new customers by creating your online store and through our Marketing channels. You can import your products from your existing online store into our marketplace, or easily create your FREE online shop through your online vendor portal. There is no need to pay for expensive website hosting or payment gateways, and best of all it's free to join and there are no monthly fees!
The benefits of selling on ECO Marketplace are endless!
Anyone that creates or sells environmentally friendly, healthy or ECO products/ services can create a store and sell on ECO Marketplace. We do require that all products are: not tested on animals, made from natural or recycled materials, be environmentally friendly, be made from healthy ingredients (food items) and have no synthetic fragrances.
YES! If you are an ECO business offering services such as beauty treatments, yoga classes or eco adventures, you can offer customers gift experiences and bundles to sell as products. You can also sell e-books and other digital goods, just select the "digital product" option when adding a new product to your store. We also offer booking services that integrates with google calendar, so your customers can easily book a service such as a class or massage and pay through our website.
There are no joining or monthly subscription fees. Instead, we charge a 12% commission once an item is sold, which can be added on top of the product price.
Through your vendor portal. Once you log into your vendor portal, you can access your account information, add shop information, add products, see inventory, manage orders, manage payments and lots more!
Yes! On your product page (through your vendor portal) add a the tag "Free Gift Wrapping" to offer free Gift wrapping or "Gift Wrapping Option" to charge a flat fee of $5. If you need to charge any other amount please contact us.
We also provide a gift registry, where customers are able to select products for a special occasion such as birthdays, weddings or baby showers.
we have a $10 flat rate postage fee, $15 express shipping fee and $20 international postage fee (if you don't want to sell to international customers just mention this in your Policy Section of your store) But it is best to add any shipment fees to your product price as the shipment fee may get divided between sellers if more than one product is purchased from the same customer. If the seller only buys from your shop, you will receive the full shipping fee.
If a customer has a problem with their order, or if they change their mind about a purchase, they may ask for a refund. You will then have 3 business days to reply before ECO Marketplace must step in to find a solution. If an item went missing and never arrived, you need to either provide additional tracking details or offer a resolution, such as a replacement or a refund. If the buyer received their item but it’s faulty, damaged, or doesn’t match the listing description, you need to work with them to resolve their issue. If they changed their mind, how you can respond depends on your return policy. Make sure you specify the time period in which you accept returns in your policy section, and who pays for the return postage.
Once the customer places an order, you will automatically receive an email with the order details. You then need to log into your vendor portal, where you will be able to approve the sale and start preparing your order (from the orders menu).
Once the order has been shipped you can then mark the order as fulfilled (in the orders menu) please remember to add the shipping tracking number on the right hand side of the order information page (if any). We will then process the order payment into your chosen payment method (profile > payment details) and you should receive payments in your nominated account within 3-7 days.
You will need to be clear and thorough about the terms of the transaction. Include any taxes or other applicable fees, shipping and handling information, and your return policy. Being honest about these terms helps build trust and avoids problems or disputes, thus providing a positive buying experience for your customers.
Creating your ECO Marketplace Shop
Signing up is easy! just CLICK HERE and you will be redirected to our application form. Once the application is submitted, an ECO Marketplace team member will review your application within 24 hours. Once your application is approved, you will be able to access your vendor portal and start creating your shop!
Just log into your VENDOR PORTAL then go to PRODUCTS > PRODUCTS LISTING and click on the +Add Product button. To add physical products just click on the "Normal Product"option, if you need to add digital products, click on the "Digital Product" option.
If you already have an online store, you can follow the links below to export your products via a CSV file depending on what e-commerce software you use.
Once exported please send it to hello@ecomarketplace.com.au with the CSV file attached and we will upload the products to your vendor portal. We will let you know once we have uploaded the products to review them.
You can then login to your vendor portal and make any modifications to the products as needed (please update information such as stock levels or missing images).
Once you are happy with the product information, just send us an email to request the products to appear on our website.
To download a CSB file from your current online shop please follow the links below:
For Shopify stores:
https://help.shopify.com/en/manual/products/import-export/export-products
For Wix stores:
https://support.wix.com/en/article/exporting-products-in-wix-stores
For Ecwid Stores:
https://support.ecwid.com/hc/en-us/articles/207101289-Exporting-store-data
For Big Commerce Stores:
https://support.bigcommerce.com/s/article/Importing-and-Exporting-CSVs-Video
Your product name should be between 10-42 characters, if your product name is too long or not descriptive enough maybe be canceled by admin. It should include the short item description and main characteristics (such as colour and size)
Product Tags are used to search and filter products, choose the tags that are relevant to your product. You can choose as many tags as you need.
You will need to be clear and thorough about the Product Policies. Include any taxes or other applicable fees, shipping and handling information, and your return policy. Being honest about these terms helps build trust and avoids problems or disputes, thus providing a positive buying experience for your customers. You can also just add a link to your Terms and Conditions section of your ECO Marketplace shop if all your policies are the same.
A SKU, or Stock Keeping Unit, is a unique number used to internally track a business’ inventory. SKUs are alphanumeric, and should provide information on the most important characteristics of a product — price, color, style, brand, gender, type, and size, for example. SKUs also aren’t universal. They’re meant to be unique to your business, and can be tailored to represent what your customers or vendors ask the most about your store’s merchandise. There is no need to add SKU information if you are not using this.
On the right hand side of your "New product form"are the Product's additional details. This section is very important to fill as it will help customers find your products on google.
Product Meta fields:
Title tag meta field - Is the title of your product embedded into your store's code, which is readable by Google. A meta title will become the title the customer will see when searching for a certain product on google.
Description tag meta field - A meta description is meta tag that acts as a summary that describes the product in detail. Use keywords that your customers may be using when searching for a certain product. Search engines show it in search results when the meta description also includes the keywords being searched. Unlike the page title, meta descriptions are not a ranking factor, but they do entice users to click through to a page.